GatherSpace

Frequently Asked Questions

Frequently Asked Questions

General Product Questions

Q. What does Gatherspace provide?
A. Gatherspace is all about requirements management in the cloud. We offer a hosted web-based requirements management and use case tool for companies of all sizes - from small businesses to the world's largest enterprises. We offer a complete platform for managing the business analysis process. Our platform includes functionality for managing features, requirements, associating use cases and features and bug tracking.

Q. How does Gatherspace work?
A. Gatherspace represents the foundation for on-demand requirements management in an agile or waterfall setting. In the same way you would log on to your favorite Web site, you can securely connect to Gatherspace and manage requirements, use cases, and share requirements with your project team. There is no software to download, no upgrades, everything is securely managed on our platform.

Q. I'm a business analyst. How can I benefit from using Gatherspace?
A. Gatherspace was designed by a team of business analysts so we know the pains involved with your roles. One of the biggest challenges of a business analyst is to organize and share requirements (often use cases) with other members of your project team including developers, QA, customers and project managers. Gatherspace will make your job easier and your project much more successful.

Q. What platforms do I need to have in order to run Gatherspace?
A. Gatherspace is committed to freeing companies from traditional requirements management tools and their hidden costs, high failure rates, unacceptable risks, and protracted implementations. All while providing a comprehensive, flexible requirements management solution that meets the needs of businesses of all sizes, from the world's largest enterprises to small and mid-sized companies everywhere. As an on-demand service, there is no software or hardware to buy, install, maintain, or upgrade with Gatherspace. This equates to savings of as much as 90% compared to similar client/server solutions. Gatherspace's subscription pricing includes everything you need, so that unlike traditional software, you won't be surprised later by hidden people and technology costs that can quickly add up to as much as ten times the original licensing fees.

Q. How do I get upgrades to Gatherspace?
A. Because Gatherspace is an on-demand service, any time we release a new version of the application or add a new feature, you will have access to it immediately the next time you log in, free of charge.

Q. Is it possible to purchase an onsite solution?
A. Yes. If you would rather not have a hosted solution and would like the Gatherspace software to run on your own server, this is now an option. To learn about pricing, email info@gatherspace.com to find out more. Basically, you will need a Linux server running Tomcat and Mysql.

Q. What is the price of GatherSpace?
A. Our prices start as low as $9 per user/month. Please click here for prices.

Q. What happens to my data if I decide not to purchase after 30 days?
A. If at any time during your 30-day, risk-free trial, you decide that you are not ready to purchase an account, you may export all of your data into Excel using our reports center. We will purge the data out of our system 90 days after your trial expires.

Q. How do I purchase GatherSpace?
A. You may sign up for our 30-day free trial and purchase online from within your trial account by clicking "Upgrade" on the top right corner.

Getting Started Questions

Q. How do I get access with Gatherspace?
A. Because Gatherspace is an on-demand hosted service delivered over the Internet, there is no hardware or software to buy, install, or maintain. Just point your browser, Microsoft Internet Explorer (version 5.5 or higher) or Firefox to the login page and enter your username and password.

Q. Is any training required to learn to use Gatherspace?
A. Gatherspace requirements management is designed to be easy to learn and can be used immediately. Our customers find that using Gatherspace is similar to using other Web sites - extremely intuitive and user friendly. If you know how to use the Web, you will know how to use Gatherspace.

Q. How quickly can my company be up and running?
A. With Gatherspace requirements management, you can be up and running immediately. It typically takes less than 24 hours to set up and customize your Gatherspace tool. There is absolutely no IT involvement required.

Q. What is the job of the System Administrator?
A. The administrator is responsible for setting up your Gatherspace online application, which means adding users, establishing their roles, and setting up projects. This task can frequently be completed in less than an hour, depending on how well established and defined your business processes are.

Q. Can we provision and assign projects to various users?
A. Absolutely. We know how critical it is to have separate projects and assign users to various projects.

Offline Questions

Q. How do I work with Gatherspace when I am not connected to the Internet?
A. With Gatherspace, you and your project team can access your requirements data when you're on the road. One way is to export your data into csv files and import them into excel so you can manipulate and view your data. You can also cut and paste any of our reports into MS Word documents for read-only purposes. There is presently no automated way to import data back in to the system although for paying customers we will bulk import requirements into your database.

Security and Scalability Questions

Q. How can I be sure my data is secure?
A. Our production environment is hosted by getNetworks in a secure, world-class colocation facility. All data is regularly archived and encrypted (448-bit) to a secure offsite location. For more details on the security and privacy of the Gatherspace requirements management application, visit our security policy.

Q. How can I be assured my data will be kept private?
A. Gatherspace is committed to keeping your sales data private and secure. To this end, Gatherspace has expressly stated how we will handle your private data. For a greater understanding of the legal obligations Gatherspace adheres to regarding data privacy, please refer to the Gatherspace privacy policy.

Q. Does Gatherspace ever view or use my data?
A. No. Gatherspace will not review, share, distribute, print, or reference any such Data except as provided in the Gatherspace Master Subscription Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, and support issue. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.

 
 

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sales@gatherspace.com

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